Shipping Policy
Fast and safe deliveryWe ship lycopodium powder and accessories carefully packed, so your order arrives intact and dry. On this page you will find all information about shipping times, costs and countries.
Processing and dispatch time
Orders placed on working days before 14:00 (CET) are processed the same day and shipped on the next working day. Orders placed after 14:00 or during the weekend are processed on the next working day.
You will receive a confirmation email with track & trace as soon as your parcel has been shipped.
We pack every product with extra care to prevent leakage during transport. Check the packaging on receipt and report any damage immediately via info@lunarshows.com.
Shipping costs and delivery times
We ship with PostNL. Current shipping costs are shown at checkout. The delivery times below are indicative:
- Netherlands
- 1-2 working days
- Belgium & Germany
- 2-4 working days
- Rest of Europe
- 4-7 working days
- Outside Europe
- On request
Delivery times are not guaranteed and depend on PostNL. During busy periods (holidays) delivery may take longer.
Shipping to your country
We ship to all countries within the European Union. For shipping outside Europe, please contact us via info@lunarshows.com and we will gladly look into the options.
International orders may be subject to customs duties or import taxes. These costs are borne by the recipient and fall outside our responsibility.
Parcel not received or damaged
Has your parcel not arrived after the expected delivery time? First check the track & trace information in your confirmation email. Then contact us and we will open an investigation with PostNL.
- Received a damaged parcel? Take photos right away and report it within 48 hours of receipt via info@lunarshows.com.
- Received the wrong product? Contact us and we will arrange the correct shipment or a refund.
- Parcel returned to us by PostNL? Contact us for redelivery or a refund.
Contact
Do you have a question about your shipment? Feel free to contact us:
- Company
- Lunar Shows, Manuel Maes
- info@lunarshows.com
- Country
- The Netherlands